Cathay Pacific Sucks Customer Reviews and Feedback
Cathay Pacific Airways Ltd. (CPA), more widely known as Cathay Pacific, is the flag carrier of Hong Kong, with its head office and main hub located at Hong Kong International Airport. The airline's operations and subsidiaries have scheduled passenger and cargo services to more than 190 destinations in more than 60 countries worldwide including codeshares and joint ventures. Cathay Pacific operates a fleet consisting of Airbus A330, Airbus A350 and Boeing 777 wide-body aircraft.nCathay Pacific Cargo operates two models of the Boeing 747. Wholly owned subsidiary airline Cathay Dragon operates to 44 destinations in the Asia-Pacific region from its Hong Kong base. In 2010, Cathay Pacific and Cathay Pacific Cargo, together with Cathay Dragon, carried nearly 27 million passengers and over 1.8 million tons of cargo and mail.
Niki shared in a review, "Cathay Pacific has cancelled my reservation from HK - Sydney 3 days before the flight date with an email saying they are not accepting me to travel due to government restrictions. However, on their website, the flight status is still on schedule. I am not sure why they just cancel my reservation when the flight status is still on schedule! They cannot say what the reason was when I contacted their customer service."
Flight Attendant (Current Employee) says"高層做錯決定，前線承受 Cons: 太多"
Customer Service Representative (Former Employee) says"Working at Cathay pacific was very stressful. When u needed help from supervisors u never got it I was tolded to handle situations myself but when they went on social media I was blamed for not asking supervisors for help. Double standards. Management expected me to be at 2 different places at once. I haven't work for a bad Management company like this one in my whole life. Also they would talk in their language right in front of me about me, which is not acceptable. Cons: Long hours. Not long enough break. Low pay."
customer relations executive (Former Employee) says"I was called for an interview only later to know that it was just a formality. Not selected even after knowing thier systems and having experience. Cx is hopeless"
Passenger Service Agent (Former Employee) says"Managers sucked selfish and dont care for you immature if you are not asian you dont fit in you do things on your own no one helps rude ppl all around and very low pay for such rich company only good thing coworkers made it fun but not the passengers Cons: Everythinh"
Engineer (Current Employee) says"This is the worse company to work for manager lie constantly, the pay lowest in the airport , staff morale low. Cutting cost, cutting benefits basically they want you to work for free if they had there way. Get told by management if you to progress in your career or want to earn reasonable money leave Cathay but then on the other hand they tell you before you leave just remember you work for 5 star airline . Absloute disgrace how staff are treated. On the plus side colleague I work are top . YOU WILL HEAR ABOUT THE COMPANY MOTIVE TIME TO WIN means the company would like for you to give, give, give in return you get nothing as they have no money. Cons: Management lie constantly"
Manager (Former Employee) says"- three meeting everyday."
Ex Employee of cathay pacific delhi engineering (Former Employee) says"Delhi Engineering Manager is too harsh and political/Dubble Standard Cons: loose self respect"
n/a (Former Employee) says"Cathay pacific is known for age discrimination, and now it's carrying its adverse culture to sfo."
Professional (Former Employee) says"big company, good perks, good benefits"
Customer Service Agent (Former Employee) says"Salary- Minimum pay, more skills won’t get more pay Cons: Less chance to get higher position and more salary"
Manager on Duty (Current Employee) says"Learned Ramp Management and Aircraft Loading Management. Cons: Late Night hours"
Aircraft Technician (Former Employee) says"its a 5 star airline but really worst management. On delhi base employees are mentally harrased. No job security. employees can be kicked off any time"
Aircraft Technician (Current Employee) says"The Perfect place to get your foot in the door. Other then that, they offer nothing else. Do not join thinking it’s a step up unless you are a trainee. Cons: No progression, one sided deaf management, poor company ethics"
Flight Attendant (Current Employee) says"No career movement even if you are a top performer, no recognition for any hard work. Cons: Too many to list"
PSO (Former Employee) says"No options to advance, salary low compared to other similar positions with different companies. They put a lot of pressure on the employees and expect a lot, however not giving much back, other than your salary. Continuously reducing and withdrawing benefits. Management never backs up staff. Cons: no option for advancment, very little benefits and low salary"
Flight Attendant (Current Employee) says"- Super low pay. Cons: poor management, low pay."
Sales (Former Employee) says"they only want to use you. they believe people are robots and can work nonstop. they will change your schedule overnight and not care about your life at all."
Aircraft Mechanic (Former Employee) says"Constantly under pressure to perform because the boss is a slave driver. Doesn't want to see anybody taking a little breather. But other than that it is a very challenging place of work"
Technical Services Engineer (Current Employee) says"Senior management only focuses on cost cutting, without considering any long term investment, for instance, IT system and develop in-house talents / specialists. Cons: Poor management"
Pilot (Current Employee) says"You will become a liability to this company the longer you stay as they are one of the few airlines that do not use a seniority based redundancy system. They prefer to discard employees who have worked tirelessly and performed exceptionally once they advance so that costs are kept low. Promised salaries and work conditions are arbitrarily and illegally changed by forcing employees to accept poorer terms or else face (legal) dismissal. Current practice is to pay a fluctuating hourly wage that can be changed at any time, which is based on productivity. Due to being massively over-staffed a fair monthly income can never be achieved. Their headquarters are located in the world's most expensive city for expats, a city that has poor labour protections, poor freedoms and tiny and extremely expensive housing. They often seek to divide different employee groups and create conflict so that infighting distracts from the reductions to pay and benefits. They enforce a ban on free speech imposed by the government. Expressing an opinion, even if respectful can get you fired. Cons: Dishonest managment, no job security even for high performing staff"
Former Employee - Flight Attendant says"I worked at Cathay Pacific full-time for more than 5 years Cons: This is a cheap company that doesn't know how to treat their employees well."
Current Employee - Anonymous Employee says"I have been working at Cathay Pacific full-time Cons: Long haul flights can be tiring. The culture is very bureaucratic which is discouraging when it comes to personal growth."
Flight Attendant Lax Based says"I have been working at Cathay Pacific Cons: Company discontinued social security benefits,all US employees are no long participating SS and disability programs, as well as unemployment benefits."
Former Employee - Flight Attendant says"I worked at Cathay Pacific part-time for less than a year Cons: Low pay, Bad culture, Terrible staff and management, Seniors would bully juniors in many ways, Doesn't care about employees, Hires people who aren't capable to do the job There are many airlines out there with better benefits, pay and culture don't waste your time here unless you have family in hong kong and want to visit them every week"
says"I worked at Cathay Pacific for less than a year Cons: People along the way break each flight"
Current Employee - Engineer says"I have been working at Cathay Pacific full-time for more than 5 years Cons: no promotion opportunties, no clear direction"
Current Employee - Flight Attendant says"I have been working at Cathay Pacific full-time Cons: Terrible roaster. Non sense management. Do not offer enough protective gear for staff during COVID."
Current Employee - Airline Pilot says"I have been working at Cathay Pacific full-time for more than 10 years Cons: Everything you would hate about an employer, CX has it"
Former Employee - Airline Pilot says"I worked at Cathay Pacific full-time for more than 10 years Cons: Draconian style management, disengaged with employee."
Current Employee - Cabin Crew says"I have been working at Cathay Pacific full-time Cons: better find another job if you can"
ka karen says"used to be the best airline. but the attitude of the flight attendant is so bad."
Mr Frank says"Flew this company 5 years ago, still getting junk emails from them No UNSUBSCRIBE link in the junk emails, do I call them to stop this garbage or how do I stop it. Who knows."
Kitesurfingstardom says"I was booked on a flight from Taiwan to Belfast via Hong Kong and Heathrow. I booked via an agent. They where not happy with the way it was booked and made me buy a whole new ticket for £850"
Jeff Kelland says"Cathay cancels Christmas Suddenly, yesterday cathay cancelled all flights to and from Auckland. No explanation, no apology, nada. Cx133 pnu922"
nigel hopwood says"Absolutely appalled by the service? I received over the phone today. I called the UK number after I had an email asking me to contact them because "they" were cancelling my flight in Feb 2021 to Hong Kong (because of covid) I was told in no uncertain terms that I could change flights (for a fee!! Of £95 per person) or have a credit note. I pushed politely for a refund explaining that they had cancelled and were not offering a suitable alternative, was then told I could cancel for £275 per person fee!! What a joke. I was really looking forward to my 1st Cathay experience, I think they may need to do more to get my custom in future."
David says"Cathay Pacific is the worst excuse for an airline I have ever had the misfortune to do business with. I keep referring them to my issue with flight refunds and get fobbed off to my travel agent "MyTrip"who in all fairness have done a reasonable job but are stifled by Cathay "not so" Pacific's refusal to offer anything other than Bullsh*t in my opinion. Does anyone else still have issues with this excuse for an airline?"
Claudia says"We have waited for 5 months to receive a refund on flights cancelled by Cathay Pacific. The ticket status is RFND - and it has been for months. Our travel agent has contacted them numerous times, and I have tried too. Cathay staff just told me they could not help. I understand this is a difficult time, but this experience has been terrible."
Rina KingofDuck says"Cathay's customer service attitude and its business ethic during the COVID crisis are appalling. They lied and refused to help those who are in vulnerable situations. They coldly kicked a heavily pregnant woman out of the flight and separated her from her disabled mother without taking any responsibility. Background: 12 Jul, I booked for 9 Aug flights 14 Jul, Australia drops incoming travellers quota further. Every week I would check with Cathey if I could still get to fly - its CS told me I was fine. I have also indicated that I'm on my 3rd trimester. I would be 33-week pregnant by the time I fly. Shockingly, Cathay only emailed me 3 days before the flight date with lies that my flight got cancelled. Never got a phone call. Never got offered replacement seats. I knew the flight cancellation was a lie because my mum was still got her seat on the same flight. We booked our flight together but because my mum was on a business seat, Cathay split her booking ID from mine. My mother is disabled and I'm her sole carer in Australia so this outcome was the worst. Because I would be stuck alone in Thailand giving birth without close family and Mum would also be struck alone in Sydney's quarantine and she could barely speak English. From Friday 7 to Sunday 9 of August, I chatted to Cathay's CS and called them over 5 times. They all said sorry but it was up to the "Revenue team" to review my case. I was surprised that the authority of this matter is in the hand of the revenue team which probably doesn't work on the weekend. After the first request, all I got is one cold rejected email on Sat morning. The CS said the earliest next flight for me is 2 September, way pass my 36-week of pregnancy (you aren't allowed to fly after). This is either a lie or an act of negligent. From social media, I found out later that other Cathey passengers who got bumped off their flights after my case got offered flights much earlier than this, even as early as 11 August. I relentlessly politely appealed to the CS and begged for their help and offers them many options they can do for us - 1) Reinstate my seat; 2) Allow me to take my mum place to fly (she can be cared for in Thailand while waiting for her next flight) and; 3) Refund both of our flights so we have our fund to try to fly elsewhere. Cathay reps politely but mechanically rejected all options I asked for. They said the option 3) will cost me a penalty fee because it would be my fault to cancel to my mum's flight. I sympathise all airline businesses in this trying time. However, Cathay has proven to stoop so low to even cutback its humanity. Sure the service onboard is great. It's airport staff in Thailand also super intelligent and helpful (Deepest gratitude to Ms Phattar... who saved us at the last minute before the flight were due) but I won't recommend Cathay to anyone if you have a choice."
edmund says"first they're saying they're waiving cancellation fees for bookings impacted by coronavirus. And now they're not honoring the policy's they have in place. - Initially booked a trip to Canada in March. Coronavirus hits. - Cathay informs me they made alternative 'flight rearrangement', leaving at a later date and time. - 2 days later I get another 'flight rearrangement', leaving at a earlier date and time - Decided to rebook the whole flight from July 28-Aug 30. But thought better and - Decided to cancel the flight since Cathay was waiving cancellation fees. - SURPRISE SURPISE... THEY'RE NOT HONORING THE REFUND ON THE CANCELLATION FEE!!! - CATHAY PACIFIC, THAT IS GOOD BUSINESS NEVER FLYING WITH YOU GUYS AGAIN Im going to make a complaint to NSW Fair Training and to the Ombudsman NSW."
Lê Hải Anh says"Staffs are so terrible, unfriendly. They didn’t respect customers."
Fabio Piras says"Philippine's government banned nationals to flight to HK and China from the 2nd of February 2020 due to Coronavirus concerns, also for transit passengers. Cathay Pacific had that great idea not to inform their passengers before the flight (mine was 4th of February). As a result, I was unable to travel back to the UK, where I am currently living and I had to stay in the Philippines without any extra money, no place to sleep, no food, and any kind of support from the Company. I had to reschedule my flight 2 days after, by myself, paying a lot of money (which I had to borrow), with another company. Cathay refused to help me in any form and didn't refund anything. Very disappointed. Avoid this Company at any cost!"
Fiona King says"Cathay Pacific used to be one of the better airlines out there but after my recent experience, my mind has changed. They are taking advantage of the given situation (i.e. how can I travel when the destination country has now placed a 14 days quarantine upon arrival. I understand the flight is still going ahead so far but it's no use to travellers if they cannot achieve anything upon arrival) and overall their customer service team is poor. Promises of getting back to me after several calls and only one staff did at the end finally. The cancellation fees are atrocious - 65% of my total cost, and there is little point in moving my flight given I'd have to pay another few hundred (and for a chance the quarantine is still in place then). It's ridiculous that you also cannot change the name of the flight passenger (at an extra cost I'd be happy to pay depending) as an option. Also told to wait 30 days for a refund, but then another 4-8 weeks after! I understand they're facing struggles but to force customers into a corner and give them little to no options whilst taking advantage, is turning (loyal) customers away for the future. Update (13/11/2020): Finally received my refund after 9 weeks and constant chasing for updates after promises of them."
gaurav singh says"I am reviewing as per my latest travelling experience as I Fly back to India on 6 February 2020 and as per me there is lot of improvement required specifically inside the flight facilities most of the things need improvement from food to in flight entertainment services etc."
Gary Anthony Szatkowski says"RT @JetPhotos: A Cathay Pacific A350 departing Sydney. https://t.co/QE06WXnxd4 © John Yu https://t.co/vYXlm3tB8j"
Nana Kofi says"RT @JetPhotos: A Cathay Pacific A350 departing Sydney. https://t.co/QE06WXnxd4 © John Yu https://t.co/vYXlm3tB8j"
Revontuli says"RT @JetPhotos: A Cathay Pacific A350 departing Sydney. https://t.co/QE06WXnxd4 © John Yu https://t.co/vYXlm3tB8j"
防音古墳 says"RT @JetPhotos: A Cathay Pacific A350 departing Sydney. https://t.co/QE06WXnxd4 © John Yu https://t.co/vYXlm3tB8j"
In The News
American Journal of Transportation reports"Qantas reports $1.96 billion loss and sees more pain to come"
South China Morning Post reports"Cathay Pacific warns of harsh outlook as it confirms record half-year loss"
Forbes reports"Cathay Pacific Hiring Chauffeurs For Office Staff Amid Business Crisis"
Reuters reports"Cathay Pacific turns to old playbook for virus crisis amid employee resistance"